March 15, 2017
Please share this information with all customers and staff who contact Workers’ Compensation to make them aware there will be some delay in responding to inquiries.
The Iowa Division of Workers’ Compensation (DWC) is experiencing an extraordinary number of filings of Original Notices and Petitions which began two weeks ago. Our docket staff is diligently processing these petitions. Soon we expect to start receiving replies and pleadings in response to each of those petitions, which will also require additional processing time.
With such a significant increase in our workload, our response time to voicemails, return calls, and requests for information will not be as prompt as we would like.
Defense counsel offices:
Please contact the insurance carrier/claim administrator for the compliance number and/or the DWC file number.
Answers and pleadings containing claimant’s name and injury date will provide sufficient information for us to link to the petition and process properly.
While we expect this inconvenience will be temporary, we have no way to determine a time frame. We appreciate your patience and understanding during this time, and we thank you for your support.